yesb's commitment to responsible gaming
Betting should be enjoyable — not stressful or worrying. yesb believes every player deserves to know their own limits and have the means to stay safe.
Age limit — no exceptions
Opening an account and all betting activity at yesb — casino, slots, sports betting — is for those aged 21 and above only. This is strictly enforced and age is verified at registration.
If you want to prevent minors from using your account or accessing a shared device, keep a strong password on your account and use a PIN or lock on the device. Our full age-limit policy is detailed in our Terms and Conditions.
If you suspect a minor is playing, let us know directly via live chat — we will act promptly.
What responsible gaming is and why it matters
Online betting is a legitimate form of entertainment — but it stays enjoyable only when you remain in control. Responsible gaming is not just about betting less; it means making informed decisions — when to play, how much time and money to spend, and recognising when entertainment is becoming a burden.
The safety of every player at yesb is our priority. We want you to enjoy betting within healthy limits. For this reason, we provide built-in limit-setting tools, temporary breaks, and permanent self-exclusion.
If you have any questions or need help with anything, answers on responsible gaming are available on our FAQ page, or you can speak to us directly via live chat.
yesb's commitments
- Strictly excluding minors
- Keeping all player information confidential
- Processing self-exclusion requests without delay
- Providing deposit and betting limit-setting options
- Ensuring 24/7 support in Bengali
- Identifying problematic betting patterns and issuing warnings
Tools for setting your own limits
Log in to your yesb account to activate any of the following limit-setting options at any time. Changes may take up to 24 hours to take effect — however, reductions in limits take effect immediately.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, deposits exceeding it will not be permitted.
Betting limit
Restrict the maximum amount per bet, so that no single wager results in a large loss.
Session time limit
Set a limit on how long you stay on the platform in one session. After the set time, your account will automatically pause.
Temporary break (Cool-off)
Temporarily close your account for anywhere from 1 day to 6 weeks. During the break period, logging in or betting will not be possible.
Self-exclusion
If you need a long-term break, close your account for a minimum of 6 months or permanently. Once this decision takes effect, it cannot be reversed before the period ends.
Activity history
View your betting and deposit history for the past 30, 90, or 180 days. This helps you understand your own betting patterns.
Request self-exclusion
Limits can be set directly from your account settings. If you want direct assistance, fill in the details below and let our support team know — they are available 24/7.
After receiving your request, our support team will contact you and complete the process of closing your account.
Recognise the warning signs of a problem
Many people do not realise when betting has crossed the line from entertainment into a problem. If you notice the signs below, pause and take stock of your situation:
- You keep placing larger bets to chase losses and cannot stop.
- You are hiding your betting from family or lying about it.
- You are spending money set aside for daily expenses, bills, or family needs on betting.
- You feel more drawn to betting than to sleep, food, or work.
- You feel restless, irritable, or like something is missing when you are not betting.
- You are betting with borrowed money or money taken from others.
- You set limits but repeatedly break them.
- Even when you win, you are not satisfied and find yourself thinking about placing even bigger bets.
Where to find support
You do not have to carry a problem alone. Beyond yesb's support, there are several ways to get help from family and professionals. You can learn more about the company's values and player-protection commitments on our About Us page.
yesb live chat and email
Support is available in Bengali and English 24 hours a day, 7 days a week. Contact us directly for self-exclusion, limit setting, or any concern.
Family and trusted people
Talk to a family member or a trusted friend. Observation and support from someone close to you is often the most effective help.
Professional counsellors
Reach out to a mental health professional or addiction counsellor. Various public and private mental health organisations in Bangladesh provide support in this area.
Some tips for healthy betting habits
Before you start betting, set yourself a budget — an amount whose loss will have no impact on your daily life. Think of betting as entertainment, not a source of income.
Never bet on impulse or while drinking or under mental stress. The ability to make decisions is reduced when you are tired or frustrated, and the risk of loss increases.
Bet for a fixed amount of time. Use a session timer or your phone's app limits to keep yourself in check. Outside of betting, make time for family, friends, or hobbies.
Plan to withdraw your winnings — putting all winnings back into bets is harmful in the long run. Read our Privacy Policy to understand how your personal information is kept safe.