yesb Privacy Policy
yesb treats your personal information with the highest importance. This policy explains what data we collect, why we collect it, how we keep it secure, and what rights you have.
Introduction and Scope
This privacy policy applies to all services and products on the yesb platform. When you create an account, log in, or use any service on yesb, you are considered to have accepted the terms of this policy.
1.1 Purpose of This Policy
yesb, as a responsible online gaming platform, is committed to protecting users' personal information. The main purpose of this policy is to clearly explain what data we use and for what purpose, and the nature of any relationship we have with third parties. Our Terms and Conditions and this privacy policy complement each other — reading both together gives you the full picture.
1.2 Scope of Application
This policy applies to all services provided through yesb's website, mobile application, and other digital channels. Using yesb through any channel means you have consented to this policy.
- Use via web browser
- Use via Android and iOS mobile apps
- Contact through live chat and email support
- Information during deposit and withdrawal processes
What Information We Collect
yesb only collects information that is necessary for the proper operation of the platform. We do not collect unnecessary or excessive data.
2.1 Information You Provide Directly
When you register an account on yesb, you are required to provide the following information:
- Full name and date of birth (for age verification — applicable to users aged 21 and above)
- Mobile number and email address
- Password (stored in encrypted form)
- Payment details — such as bKash, Nagad, Rocket, or Upay number
- Relevant document information for identity verification
2.2 Automatically Collected Information
When you use yesb, certain information is recorded automatically. This is used to improve service quality and ensure security:
- IP address and device type
- Browser type and operating system
- Session duration and page visit information
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
Where necessary for payment verification or identity confirmation, a limited amount of information may also be collected from authorised third parties. The applicable legal regulations are properly followed when collecting such information.
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. yesb never misuses personal information.
3.1 Account Management and Security
Information is used to create, verify, and manage your account. It is also needed for login, password recovery, and OTP verification. Security measures are in place to prevent unauthorised access and detect fraudulent activity.
3.2 Processing Financial Transactions
Payment information is used to correctly process deposit and withdrawal requests. During transactions via bKash, Nagad, Rocket, and Upay, the relevant mobile wallet details are verified to ensure your funds reach the right destination. This information is also used to enforce the minimum deposit of ৳200 and minimum withdrawal of ৳800.
3.3 Customer Support
When providing 24/7 live chat and email support, account-related information is used to resolve your issues quickly. Contact information is also needed to ensure support is available in both Bengali and English.
3.4 Legal and Regulatory Obligations
Information is used to comply with applicable legal obligations and anti-money laundering regulations. The Responsible Gaming policy also plays an important role in this regard, as personal information is essential for protective measures including age verification.
3.5 Service Improvement and Personalisation
Analytical data is used to improve the user experience and monitor the platform's technical performance. However, this analysis is conducted entirely on an anonymised basis.
Data Disclosure and Sharing
yesb does not sell or rent your personal information to third parties. Limited information may be shared in specific circumstances listed below.
4.1 Service Provider Partners
Limited information is shared with payment gateways (such as bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. These partners may only process information in accordance with yesb's instructions — they may not use it for their own purposes.
4.2 Legal Obligations
yesb may be required to disclose information under court orders, valid requests from government authorities, or applicable legal provisions. In such situations, only the information legally required is provided.
4.3 Business Restructuring
In the event of a merger, acquisition, or similar business change, user information may be transferred to the new ownership. However, the terms of this privacy policy remain in effect in such cases.
Cookies and Tracking Technology
Cookies are used on the yesb website and app. These are small text files stored in your browser that ensure the platform functions correctly.
5.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from working properly.
- Functional Cookies: Used to remember your language preference, betting settings, and similar preferences.
- Analytics Cookies: Help improve the service by analysing user behaviour patterns. Data from these cookies is anonymised.
5.2 Cookie Controls
You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may cause issues with logging in or completing financial transactions on yesb.
Data Security Measures
yesb follows industry-standard technology and practices to protect your information.
6.1 Technical Security
- SSL encryption — TLS/SSL protection on all data transfers
- Password hashing — no password is stored in plain text
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor verification (OTP) system
6.2 Organisational Security
Within yesb, only authorised personnel can access personal information. All staff are covered by confidentiality agreements and receive regular training.
6.3 Response to a Data Breach
If a data breach occurs that puts your rights at risk, you will be notified as quickly as possible and the necessary steps will be taken.
Data Retention Period
7.1 Retention Policy
Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or for dispute resolution purposes.
- Financial transaction records: minimum 5 years
- Identity verification documents: minimum 3 years after account closure
- Customer support communication records: up to 2 years
- Anonymised analytics data: indefinitely
7.2 Data Deletion Requests
You may request deletion of information that falls outside legal obligations. To do so, contact our support team. The request will be reviewed and acted upon as promptly as possible.
Your Rights and Controls
yesb gives you maximum control over your own information. Your key rights are set out below.
8.1 Right to Access
You have the right to know what information yesb holds about you. You can request a copy of your data by logging into your account or through the support team.
8.2 Right to Correction
If any information stored about you is incorrect or incomplete, you may request a correction. This can be done through account settings or customer support.
8.3 Right to Deletion
You have the right to request deletion of information that falls outside legal obligations. However, some information may be required to be retained for legal reasons or due to ongoing transactions.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. You can request to opt out of marketing communications at any time.
Protection of Minors' Data
9.1 Age Policy
yesb is a platform strictly for adults (21+). We do not knowingly collect any information from or provide any services to anyone under the age of 21. Age is verified at registration, and accounts that do not match the verified information are cancelled.
Policy Changes and Updates
10.1 Notice of Changes
yesb may update this privacy policy as needed. If there are significant changes, you will be notified in advance via your registered mobile number or email. Continuing to use the platform after changes are made will be considered acceptance of the updated policy.
10.2 Archive and History
Previous versions are provided upon request. A summary of the dates and content of significant changes is communicated through the relevant channels.
Contact and Complaints
If you have any questions about the privacy policy or wish to make a request regarding your information, please contact us. You can learn more about yesb and our values on our About Us page.
Contact Us
24/7 — support available in Bengali and English
[email protected]
Privacy-related requests are responded to as promptly as possible